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Outbound services
PCSI
provides a variety of Outbound Teleservices for it’s clients,
our responsibility is to be the seamless extension of your
operations. What is the task you need to have accomplished?
Below are some of the services we frequently provide to clients.
Appointment Setting
Customer Follow-Up
Intangible Sales
Lead Qualification
Market Research
Product Sampling
Just about
anything that you would like to do over a telephone we can help
you with. This is our core competency – providing communication
over the telephone – we are not a department of a larger
corporation, we are your communications arm!
There are
two key components to handling this task; people and
technology. The technology can be purchased; however, the
specific skills necessary to successfully manage a teleservices
campaign are not as readily available. Managing the Human
resources coupled with the technology is a challenge that we
live for – every day!
With
technology there are often many ways to achieve the same outcome
– what we offer is a keen understanding of all the options so we
can provide the best possible solution. We have 2 different
dialing platforms in-house as there is no one single system
capable of being all things for every possibility – at least not
one we have found, yet.
As for the
people, we believe we have some of the most talent people in the
industry. Our senior management averages over 16 years of
experience, each. This means our clients are not part of
someone’s learning – we are ready to apply that knowledge to
your campaign right away.
Training
is something we take very seriously – without proper training
our Agents will not sound like the experts you need them to be.
To learn more about our Training please click here.
After we
have moved into the field with your campaign the next phase is
our on-going auditing of the quality. We take care of this with
our Quality Assurance processes. To learn more about them
please click here.
When you
would like to discuss your communications needs – please feel
free to call us at 800-656-5095 or enter some of your details
below and we will get back to you promptly.
Pinnacle
Customer Solutions provides you with world class inbound and
outbound teleservices delivered by a staff of highly trained
teleservice professionals utilizing the latest in call center
software, hardware and systems technologies. Complete customer
care solutions including email, fax on demand and web chat are
also available.
Whatever your needs may be,
lead generation; product sales and upsells; fund raising;
surveys; business to business; direct mail follow ups; affinity
sales; customer acquisition; appointment setting; political
polling, customer care or any inbound or outbound application
necessary to reach your goals, the Pinnacle Customer Solutions
professionals are ready to help you plan, design and execute an
outbound program that will meet them and exceed your most
stringent standards. |
