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Inbound Services
Inbound Teleservices from PCSI
means one thing consistency. Our clients understand how
personally we take responsibility. When you are counting on us
to be your voice we are there 24 hours a day. Below are some
of the services we frequently provide to clients.
Application Capture
Customer Service & Support
Fundraising
Order Capture
Scripted Transfers
What do
you need us to handle? We will bring the necessary combination
of the technology and Agents skills to answer your needs. Do
you need us to take the call at 3am? Send an email and transfer
to your technical support crew? Not a problem. Remember t his
is our core competency providing communication over the
telephone we can do it!
The two
key components to handling this task are people and technology.
The technology can be purchased; however, the specific skills
necessary to successfully manage a teleservices campaign are not
as readily available. Managing the Human resources coupled with
the technology is a challenge that we live for every day!
Training
is something we take very seriously without proper training
our Agents will not sound like the experts you need them to be.
To learn more about our Training please click here.
After we
have moved into the field with your campaign with next phase is
our on-going auditing of the quality. We take care of this with
our Quality Assurance processes. To learn more about our
Quality Assurance please click here.
With
technology there are often many ways to achieve the same outcome
what we offer is a keen understanding of all the options so we
can provide the best possible solution. We have 2 different
telecom platforms in-house as there is no one single system
capable of being all things for every possibility at least not
one we have found, yet.
As for the
people, we believe we have some of the most talent people in the
industry. Our senior management averages over 16 years of
experience, each. This means our clients are not part of
someones learning we are ready to apply that knowledge to
your campaign right away.
When you
would like to discuss your communications needs please feel
free to call us at 800-656-5095 or enter some of your details
below and we will get back to you promptly.
We are ready to help you
plan, design and execute an inbound program that will meet them
and exceed your most stringent standards.
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